Being Thoughtful

My dad and I were sitting in the hospital waiting room.  My mom's knee replacement surgery was over and we were waiting to meet with the surgeon to get the run-down, when my dad's cell phone rang.  I couldn't tell who had called my dad, just that they were asking after my mom, wondering how she's doing.  He hung up the phone and I pounced.

"Who was that?"

"Dr. Matthews office," he replied.

I felt confused.  Why was the dentist calling my dad about my mom?

"I guess they heard about Mom's surgery," Dad explained.  "They want to send flowers. They just needed to know which hospital, the room number and how long she's staying."

Aside from knowing which hospital, we had none of the other information at the time.  But, when he knew, my dad called back telling them where to send the flowers.

These arrived the next day.  

Even against the backdrop of the hideous hospital blinds, you can see how beautiful they are.

I was sooooo puzzled about how Dr. Matthews' team had learned about my mom's surgery.  Turns out my mom had an appointment two days before surgery for her annual cleaning.  It came up in conversation and they remembered and sent flowers.

Not every business understands the value of this kind of thoughtfulness.  But Dr. Matthews sure does.